Orris

I am not able assess the credits

Asking for Preferences

I have purchased the credit points for 250 rupess but did not get assess

It sounds like you purchased credit points for ₹250 but did not receive access to them. This appears to be a payment/billing issue specific to the platform you used.
I'm Orris, an AI assistant - I don't have access to any payment systems, user accounts, or credit databases, so I'm unable to process refunds, add credits, or verify transactions on your behalf.
Here's what you should do:
  1. Check your payment confirmation - Look for a receipt or transaction ID in your email or SMS.
  2. Wait a few minutes - Sometimes credits take a short time to reflect after payment.
  3. Refresh or log out and log back in - This often resolves display issues.
  4. Contact the platform's support team - Share your:
    • Transaction ID / payment reference number
    • Date and time of payment
    • Amount paid (₹250)
    • Your registered email/phone number
Could you tell me which platform or app you purchased the credits on? That way I can help you find the right support contact.

I got the confirmation from my bank Gpay

That confirms the payment went through on your end. Since GPay shows a successful transaction, the money has left your account - the issue is that the platform hasn't credited your account yet.
What to do now:
  1. Note down your GPay transaction details:
    • UPI Transaction ID (UTR number)
    • Date & time of payment
    • Merchant/recipient name it was sent to
  2. Contact the platform's support directly - Share the UTR number as proof of payment. They can verify and manually add the credits to your account.
  3. If the platform doesn't respond, you can raise a dispute on GPay:
    • Open GPay → Go to the transaction → Tap "Report an issue" or "Raise a dispute"
    • Select "Paid but service not received"
  4. If no resolution in 30 days, you can file a complaint with:
However, I still need to ask - which platform/app did you buy these ₹250 credits on? (For example, an e-learning site, a gaming app, a telecom service, etc.) I cannot access any accounts or process credits myself, but knowing the platform will help me guide you to the right support channel.

I am sending you the payment receipt

Please go ahead and share the receipt image. I'll analyze it and help you identify the key details (transaction ID, merchant name, amount, etc.) that you'll need when contacting the platform's support team.
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