I can't diagnose from one photo. It shows a small, smooth, pink-to-skin-coloured fold at the anal edge. There is no obvious blue or purple clot, bleeding or redness. That fits an external skin tag or a small external pile, so it could be a mild or old problem. A skin tag at the back or front of the anus can also sit at the lower end of an anal fissure (a "sentinel pile"). A doctor needs to examine it to be sure, because external piles are often confused with skin tags, which are not true haemorrhoids (Bailey and Love's Short Practice of Surgery, 28th Ed, Haemorrhoids section).
First-line treatment (works for most people)
- Fibre and fluids. Aim for about 25 to 30 g of fibre a day from vegetables, fruit and oats. A psyllium (ispaghula) supplement works well. Drink plenty of water.
- Soft stools. Add a stool softener or laxative (lactulose or macrogol) if you are constipated.
- No straining. Don't sit on the toilet for more than a few minutes, and don't use your phone there. Go when you feel the urge.
- Sitz baths. Sit in warm water for 10 to 15 minutes, 2 to 3 times a day, especially after a bowel movement. Evidence for this is limited, but it eases discomfort.
- Gentle hygiene. Use plain water or unscented wipes and pat dry. Avoid scrubbing, soap and perfumed products.
- Short-term creams. Lidocaine, witch hazel or combination creams and suppositories can ease itching or pain. Use steroid-containing creams for no more than 2 weeks at a time. The AGA clinical practice update says evidence for topical products is weak.
- Pain relief. Paracetamol or ibuprofen is fine if you have no contraindication.
- Flavonoids. Oral micronised purified flavonoid fraction (diosmin/hesperidin) may help bleeding and itching in some people. It is available in some countries.
Skin tags are harmless and need no treatment unless they cause irritation or hygiene problems. They can be removed under local anaesthetic if you want that.
If it is a thrombosed external pile
This is a sudden, very painful, blue or purple, olive-shaped lump at the anal edge.
- If you are seen within 48 hours, the clot can be removed under local anaesthetic. This is the usual advice, and the AGA update also says incision and drainage works best for acute thrombosis.
- After 48 hours, or if pain is settling, conservative care is reasonable. Use sitz baths, painkillers, stool softeners and cold compresses. Most cases resolve or leave a skin tag (Bailey and Love, External haemorrhoids section). A 2026 meta-analysis compared operative and non-operative treatment of these.
If she has internal piles (bleeding or prolapse)
| Grade | Features | Treatment |
|---|
| 1 | Bleeding only | Diet, fibre, topical agents |
| 2 | Prolapse that goes back by itself | Add rubber band ligation, sclerotherapy or infrared coagulation if symptoms persist |
| 3 | Needs to be pushed back in | Banding, or surgery (haemorrhoidectomy, Doppler-guided artery ligation, stapled haemorrhoidopexy) |
| 4 | Permanently prolapsed | Surgery |
Surgery is kept for grade 3 to 4 piles or when other treatment fails.
When to see a doctor
- Soon: If the lump is very painful, hard or blue. See a doctor within 48 hours.
- Soon: If she has sharp, tearing pain with bowel movements. That is more typical of a fissure than of piles, and fissures are treated differently (topical GTN or diltiazem, and stool softening).
- Soon: If bleeding is heavy, repeated or ongoing, or she feels dizzy, tired or looks pale. At 24, piles are common, but a doctor should rule out other causes of bleeding, such as inflammatory bowel disease.
- Soon: If she has persistent changes in bowel habit, weight loss, or a family history of bowel disease or cancer.
- Soon: If the lump is growing, ulcerated, or has discharge or fever. These suggest infection or an abscess.
- Routine: If the problem lasts more than 1 to 2 weeks despite the measures above.
A proper exam, ideally including anoscopy, should be done before starting stronger treatment (AGA update).
Pregnancy
If she is pregnant or recently delivered, the same conservative measures apply. Procedures are usually put off until after delivery.
If you can tell me her symptoms, I can tailor this. The useful details are pain, bleeding, whether the lump comes and goes, how long it has been there, and her bowel habits.