I have some YC startup school credits and I am facing technical difficulties regarding that Whom to contact and how to contact Do prober web searches and tell me
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YC Startup School credits technical issues how to contact support 2025
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YC Startup School credits support contact email
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YC Startup School deals credits technical issues contact startupschool.org support 2025 2026
Here's a clear breakdown of how to get help for YC Startup School credits technical issues:
Who to Contact for YC Startup School Credits Issues
1. Primary Contact — YC Deals Team
Email: deals@ycombinator.com
This is the most direct channel for any issues related to Startup School credits (AWS, Azure, Claude, OpenAI, etc.). Whether your credits aren't showing up, you're having redemption issues, or there's a portal problem — this is where you start.
2. The Credits Portal
Go directly to deals.ycombinator.com and log in with your Hacker News account. Many issues (like expired access or credits not showing) can be resolved by:
- Making sure you're logged in with the same Hacker News account you used to sign up for Startup School
- Re-verifying your email (required every 30 days to keep credits active)
3. Startup School FAQ / Support
Check the Startup School FAQ first — it covers common issues with enrollment, deals, and account access. If your question isn't answered there, you can also reach YC through the YC Contact page.
4. If It's a Specific Provider Issue (e.g., AWS, Azure)
If you've already redeemed the credits but are having technical issues within the provider's platform:
- AWS issues → Contact AWS Support directly and reference your activation code
- Azure issues → Use the Azure support portal
- Other tools → Contact the individual tool's support, referencing your YC deal activation
Quick Summary
| Issue | Who to Contact |
|---|---|
| Credits not appearing / portal issues | deals@ycombinator.com |
| General Startup School account questions | startupschool.org/faq |
| Credits redeemed but AWS not working | AWS Support directly |
| Credits redeemed but Azure not working | Azure Support directly |
Pro tip: When emailing, mention your Hacker News username, the specific credit/deal you're having trouble with, and a brief description of the error or issue. That speeds up the response significantly.
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