Page 266: Confidence intervals, statistical tests, and meta-analysis
This page continues the statistics topic. The main idea is:
A study gives us an estimate, but an estimate is never perfectly exact. Statistics helps us show how uncertain that estimate is and decide whether groups are truly different.
1. Confidence interval
Line: “Range of values within which the true mean of the population is expected to fall, with a specified probability.”
Let us break this sentence into small parts.
What is a “true mean”?
A mean is an average.
Suppose we want to know the average blood pressure of every adult in a city. Testing every adult is usually impossible. Therefore, researchers test a smaller group, called a sample.
The average blood pressure found in that sample is an estimate of the city’s real average.
The real average of all adults in that city is called the population mean.
- Population = the whole group we want to understand.
- Sample = the smaller group actually studied.
- Population mean = the real average of everyone.
- Sample mean = the average in the people we tested.
Because a sample contains only some people, its average may not match the population’s real average exactly.
A confidence interval, or CI, gives a reasonable range in which the real population value is likely to lie.
Example
Suppose 100 patients are studied. Their average systolic blood pressure is 130 mmHg.
The report says:
[
\text{Mean blood pressure} = 130 \text{ mmHg, 95% CI: 126 to 134}
]
This means the study’s best estimate is 130 mmHg, but the true average in the entire population is plausibly somewhere between 126 and 134 mmHg.
It does not mean that 95% of individual people have blood pressure between 126 and 134. It refers to uncertainty about the average, not the spread of individual measurements.
2. What “95% confidence interval” really means
Line: “For a 95% CI, the true mean lies within the interval in 95% of repeated samples.”
This sentence is often explained incorrectly.
Imagine we repeat the same study 100 times. Each time, we take a new properly chosen sample of 100 people and calculate a 95% CI.
About 95 out of those 100 intervals would contain the true population mean. About 5 would miss it.
The true population mean itself does not keep moving. It is one fixed, though unknown, number. The intervals change because each sample is a little different.
Why use 95%?
95% is a convention. It gives a balance:
- A wider interval gives more confidence, but it is less precise.
- A narrower interval is more precise-looking, but it gives less confidence.
For example:
- 99% CI: greater confidence, but wider.
- 95% CI: commonly used balance.
- 90% CI: narrower, but less confidence.
3. Precision and width of the confidence interval
A narrow CI means the estimate is more precise.
Example:
- Drug A reduces blood pressure by 10 mmHg, 95% CI 9 to 11.
- Drug B reduces blood pressure by 10 mmHg, 95% CI 1 to 19.
Both studies have the same estimated effect: 10 mmHg. But the first estimate is much more precise because its interval is narrow.
What makes a confidence interval narrow?
-
A larger sample size
- More people generally provide more reliable information.
- Random variation has less effect.
-
Less variation among participants
- If people’s measurements are very scattered, uncertainty is greater.
-
More accurate measurement
- A reliable measuring method produces a more precise estimate.
4. Confidence interval and statistical significance
For many comparisons, especially differences in means:
- If the 95% CI for a difference does not include 0, the result is usually statistically significant at the 5% level.
- If the 95% CI includes 0, the study cannot rule out “no difference.”
Example
A medicine lowers blood pressure by 5 mmHg compared with placebo.
Result A
[
\text{Difference} = -5 \text{ mmHg, 95% CI: -8 to -2}
]
Zero is not within the interval. The medicine probably has a real effect.
Result B
[
\text{Difference} = -5 \text{ mmHg, 95% CI: -12 to +2}
]
This interval includes zero. The medicine may help, but the result is uncertain. It is also possible that there is no real difference.
For ratios such as odds ratio, risk ratio, or relative risk, the “no effect” value is 1, not 0.
Common statistical tests
A statistical test is a mathematical method that helps answer a question such as:
Is this observed difference likely to be real, or could it have happened by chance?
The correct test depends on:
- What kind of data we have
- How many groups are being compared
- Whether the data are numerical or categorical
- Whether the same people are measured twice or two separate groups are compared
- Whether the data are normally distributed
5. t-test
Line: “Checks differences between means of two groups.”
A t-test compares the averages of two groups.
Example
A researcher compares average haemoglobin levels in:
- Group 1: people receiving iron tablets
- Group 2: people not receiving iron tablets
If the groups have different average haemoglobin values, a t-test helps decide whether that difference is likely to be real.
“Mean” in simple language
The mean is the usual arithmetic average:
[
\text{Mean} = \frac{\text{sum of all values}}{\text{number of values}}
]
Two common types
Independent t-test
Used when the groups contain different people.
Example:
- 50 patients receive Drug A.
- Different 50 patients receive Drug B.
The two groups are independent because one person belongs to only one group.
Paired t-test
Used when the same people are measured twice.
Example:
- A patient’s blood pressure is measured before treatment.
- The same patient’s blood pressure is measured after treatment.
The values are paired because each “before” value belongs to the same person as the “after” value.
Why does this distinction matter?
People differ naturally. A paired test accounts for the fact that the same person is being compared with themselves. This removes much of the person-to-person variation.
6. ANOVA
Line: “Checks differences between means of three or more groups.”
ANOVA stands for Analysis of Variance.
The name sounds strange because ANOVA is often used to compare averages. It does this by examining whether variation between groups is bigger than the normal variation within groups.
Example
A researcher wants to compare average weight loss from three diets:
A t-test compares two groups. If we repeatedly use t-tests for many groups, the chance of a false-positive result increases. Therefore, ANOVA is used first.
What does ANOVA tell us?
ANOVA can tell us:
At least one group differs from the others.
But it does not immediately tell us which specific groups differ.
If ANOVA is significant, researchers often do a further comparison called a post-hoc test.
- Post-hoc means “after this.”
- It is an additional test done after ANOVA to identify where the difference lies.
7. Chi-square test
Line: “Checks differences between two or more proportions or categorical outcomes.”
A chi-square test, written as (\chi^2), is used when data are categories rather than numerical measurements.
What are categorical data?
Data placed into labels or groups.
Examples:
- Male / female / another gender identity
- Smoker / non-smoker
- Disease present / disease absent
- Vaccinated / not vaccinated
- Improved / did not improve
What is a proportion?
A proportion is a part of the total.
Example:
Out of 100 people, 40 are vaccinated.
[
40/100 = 0.40 = 40%
]
Example of chi-square
Suppose 100 smokers and 100 non-smokers are studied.
| Group | Lung disease present | Lung disease absent |
|---|
| Smokers | 30 | 70 |
| Non-smokers | 10 | 90 |
The chi-square test asks:
Is the difference in disease frequency between smokers and non-smokers probably greater than chance would explain?
It does not, by itself, prove that smoking caused the disease. Association and causation are different ideas.
8. Fisher exact test
Line: “Checks differences between two proportions when sample size is small.”
The Fisher exact test is used for categorical data, like the chi-square test.
The main difference is that it works better when numbers are very small.
Example
Suppose a rare side effect occurs in a small trial:
| Group | Side effect | No side effect |
|---|
| Drug A | 1 | 9 |
| Drug B | 0 | 10 |
The numbers are too small for the usual chi-square approximation to be dependable. Fisher exact test calculates the probability more accurately.
Why is it called “exact”?
It does not rely on the approximations that chi-square commonly uses. It calculates the probability of the possible arrangements of the observed data more directly.
Meta-analysis
Line: “A method of statistical analysis that pools summary data from multiple studies.”
A meta-analysis combines the numerical results of several studies addressing the same question.
Example
Suppose 12 studies compare a new vaccine with an old vaccine. Every study is relatively small. Some show benefit, some do not.
A meta-analysis combines their results to obtain a larger overall estimate.
“Pools data” means
It combines information in a planned statistical way. It does not merely count how many studies are positive versus negative.
Usually, better and larger studies are given more importance, called weight.
9. Why meta-analysis can be useful
Meta-analysis may:
- Increase the total number of participants
- Improve the ability to detect a small true effect
- Provide a more precise estimate
- Help explain why different studies have apparently different results
A systematic review that includes meta-analysis is often high on the evidence hierarchy, but only if the included studies are good quality and sufficiently similar.
10. Systematic review versus meta-analysis
These terms are related, but not identical.
Systematic review
A systematic review is a careful, pre-planned method of finding, selecting, assessing, and summarising all relevant studies on a question.
It asks:
What does all the reliable research say about this question?
Meta-analysis
A meta-analysis is the mathematical combination of numerical results from studies.
A systematic review may exist without a meta-analysis. This happens when studies are too different to combine fairly.
Why should studies be similar?
Imagine mixing together studies of:
- children and adults,
- mild disease and severe disease,
- low doses and very high doses,
- entirely different outcomes.
Combining such studies may create a misleading average. This variation between studies is called heterogeneity.
Page 267: Correlation, causation, and ethics
Pearson correlation coefficient
Line: “A measure of linear correlation between two variables.”
A correlation asks whether two things tend to change together.
A variable is anything that can differ from one person, place, or time to another.
Examples:
- Height
- Weight
- Age
- Blood pressure
- Number of cigarettes smoked per day
- Hours of exercise per week
The Pearson correlation coefficient, usually written as r, measures the strength and direction of a straight-line relationship between two numerical variables.
Its value is from -1 to +1.
11. Positive correlation
Line: “Positive r value means a direct relationship.”
A positive correlation means that as one variable increases, the other tends to increase too.
Example
Height and weight often have a positive correlation:
- Taller people tend, on average, to weigh more.
- Shorter people tend, on average, to weigh less.
This does not mean every tall person weighs more than every short person. It only describes the general pattern.
12. Negative correlation
Line: “Negative r value means an inverse relationship.”
A negative correlation means that as one variable increases, the other tends to decrease.
Example
In many settings, more hours of physical activity may be associated with lower body-fat percentage.
One value rises, the other tends to fall.
13. Meaning of r values
| Value of r | Meaning |
|---|
| +1 | Perfect positive correlation |
| 0 | No linear correlation |
| -1 | Perfect negative correlation |
| Around +0.8 | Strong positive correlation |
| Around -0.8 | Strong negative correlation |
| Around +0.4 or -0.4 | Moderate relationship |
| Around +0.1 or -0.1 | Weak relationship |
The book shows examples such as:
- strong negative correlation, (r = -0.8)
- weak negative correlation, (r = -0.4)
- no correlation, (r = 0)
- weak positive correlation, (r = +0.4)
- strong positive correlation, (r = +0.8)
The closer the value is to either +1 or -1, the tighter the points fall around a straight line.
14. Correlation does not prove causation
This is a central rule.
Correlation means association
Two things happen together more often than expected.
Causation means one thing actually produces a change in the other.
Example
Ice-cream sales and drowning deaths may both rise during summer. They are correlated.
But ice cream does not cause drowning.
The hidden factor is hot weather:
- Hot weather leads to more ice-cream consumption.
- Hot weather leads to more swimming.
- More swimming increases the opportunity for drowning.
A third factor that affects both variables is called a confounder.
In health research
If people who drink more coffee have more heart disease, that does not automatically mean coffee causes heart disease. Perhaps coffee drinkers in that group were also more likely to smoke, sleep less, or have stressful jobs.
Therefore, correlation is a clue for further research, not proof of cause.
Core ethical principles
Ethics means deciding what is right and fair in how we treat people.
Healthcare ethics protects patients from being treated merely as “cases” or “data.”
The four major principles shown are:
- Autonomy
- Beneficence
- Nonmaleficence
- Justice
15. Autonomy
Line: “Obligation to respect patients as individuals with their own beliefs, values, and preferences.”
Autonomy means a person’s right and ability to make decisions about their own body and life.
A doctor may give medical advice, explain risks and benefits, and recommend a treatment. But a capable adult patient has the right to accept or refuse it.
Example
A patient understands that surgery may be life-saving but refuses it because of their own values. If the patient has decision-making capacity and is not being forced, that decision must generally be respected.
Autonomy does not mean patients must make decisions alone. They may involve family or trusted people if they wish.
Why it matters
The patient is not a passive object. Medical care should be based on the person’s goals, values, and informed choice. This is the basis of informed consent and shared decision-making.
16. Beneficence
Line: “Do good. Physicians have a special ethical duty to act in the patient’s best interest.”
Beneficence means actively trying to benefit the patient.
Examples:
- Treating pain
- Preventing disease
- Explaining options honestly
- Helping a patient receive appropriate care
- Recommending a treatment that is likely to help
“Patient’s best interest” does not mean doctor’s preference
A doctor may believe one treatment is medically best. But the patient may value quality of life, religious beliefs, work responsibilities, or avoiding certain side effects differently.
Good care joins medical evidence with the patient’s own priorities.
17. Nonmaleficence
Line: “Do no harm.”
Nonmaleficence means avoiding unnecessary harm.
The traditional phrase is primum non nocere, meaning “first, do no harm.”
This does not mean doctors can never use a treatment that has side effects. Almost every treatment has some risk.
It means:
Do not expose a patient to harm unless there is a sound reason to believe the likely benefit justifies that risk.
Example
Chemotherapy may cause nausea, weakness, infections, and hair loss. It can still be ethical if it offers a meaningful chance of treating cancer or extending life, and the patient understands and accepts the trade-off.
18. Justice
Line: “Treat persons fairly and equally.”
Justice means fairness.
In healthcare, this includes fair access to care and fair distribution of limited resources.
Examples:
- Do not deny care because of religion, caste, ethnicity, disability, income, sexual orientation, or gender identity.
- Do not give scarce resources simply to the loudest or most influential person.
- Use clear, medically relevant criteria when resources are limited.
Equality versus equity
- Equality means giving everyone the same thing.
- Equity means giving people the support they need to have a fair chance.
For example, providing a sign-language interpreter for a deaf patient is equitable. It is not “special treatment.” It allows meaningful access to the same healthcare information.
Page 268: Consent, capacity, confidentiality, and advance care planning
Informed consent
Line: “A process, not just a document/signature.”
Informed consent is not merely obtaining a signature on a form.
It is a conversation in which the patient:
- Receives understandable information.
- Has the chance to ask questions.
- Understands the main choices.
- Makes a voluntary decision.
- Has capacity to make that decision.
A signed form without understanding is not meaningful informed consent.
19. Essential parts of informed consent
A. Explanation of the intervention
The patient should know what is being proposed.
Example:
“We recommend removing the appendix through an operation.”
B. Benefits
What good might the treatment do?
Example:
“The operation removes the infected appendix and reduces the risk of rupture.”
C. Risks
What harm or complications may occur?
Example:
“Possible risks include bleeding, infection, reaction to anaesthesia, or injury to nearby structures.”
D. Alternatives
What other reasonable choices exist?
This can include:
- Another treatment
- Waiting and watching
- No treatment
E. Voluntariness
The patient should not be threatened, forced, tricked, or made to feel that care will be withheld unless they agree.
F. Capacity
The patient must be able to understand and decide.
Decision-making capacity
Line: “Patients generally have capacity unless shown otherwise.”
Capacity is the ability to make a specific medical decision at a particular time.
It is not the same as intelligence, education level, or agreeing with the doctor.
A patient can have capacity even if the doctor thinks their choice is unwise.
A person usually has capacity if they can:
- Understand the information
- Appreciate how it applies to their own situation
- Reason about the options
- Communicate a stable choice
Why is it decision-specific?
A person may be able to choose between two simple pain medicines but may not currently be able to understand a highly complex operation.
Capacity can also change over time. Delirium, severe illness, intoxication, medication effects, or a psychiatric crisis may temporarily impair it.
Confidentiality
Line: “Keep patient information private.”
Confidentiality means health workers must protect private patient information.
This includes:
- Diagnosis
- Test reports
- Medication details
- Sexual history
- Mental-health history
- Conversations during appointments
Why is it important?
Patients must feel safe to reveal private information honestly. If they fear gossip or unnecessary disclosure, they may avoid care or hide important facts.
Are there exceptions?
Yes, but they are limited and depend on law and context.
Examples may include:
- Serious immediate risk of harm to the patient or another person
- Certain legally reportable infectious diseases
- Suspected abuse where reporting is legally required
- A valid court order
Information should be shared only with the necessary people and only to the extent required.
Advance directives
Line: “Instructions given by a patient in anticipation of the need for medical decisions at a later time.”
An advance directive is a person’s written or clearly expressed wish about future healthcare, made while they have decision-making capacity.
It becomes relevant if they later become unable to communicate or decide.
Example
A person may write:
“If I have irreversible brain damage and cannot recover awareness, I do not want prolonged life support.”
Rules differ by country and region, but the ethical purpose is the same: respect the person’s own choices even when they cannot speak for themselves.
Living will
A living will is a type of advance directive. It describes what treatments a person would or would not want in specific future circumstances.
It is not a will about money or property. It is about medical care.
Durable power of attorney for healthcare
This is a document through which a person appoints another trusted person to make healthcare decisions if they lose capacity.
That person is sometimes called:
- Healthcare proxy
- Healthcare agent
- Medical power of attorney
- Surrogate decision-maker
Their role is not simply to choose what they personally want. They should try to represent what the patient would have wanted.
Surrogate decision-making
Line: “If a patient lacks capacity, decision-making may be made by a legally designated surrogate.”
A surrogate is someone who makes decisions for a patient who cannot decide for themselves.
Examples include a person chosen in an advance directive or, depending on local law, a spouse, parent, adult child, or another close relative.
Two standards guide the surrogate
1. Substituted judgment
The surrogate asks:
What would this patient have chosen if they were able to speak now?
This is preferred when the patient’s previous wishes are known.
2. Best-interest standard
If the patient’s wishes are unknown, the surrogate asks:
What option is most likely to benefit this patient and minimise suffering or harm?
Page 269: Respectful communication, confidentiality, and delivering difficult information
Gender-assigned sexuality history-taking
This section teaches respectful communication when discussing sexual health, gender, and relationships.
These topics may be private, sensitive, and connected with fear of judgement. A careless question can make a patient stop sharing important health information.
20. Avoid assumptions
Line: “Avoid making assumptions about sexual orientation, gender identity, and behaviours.”
A healthcare professional should not assume:
- A person’s gender identity from appearance
- Their sexual orientation from gender or marital status
- The sex of their partner
- Their sexual practices
- Their pregnancy risk
- Their risk of sexually transmitted infections
Why?
Assumptions can be wrong and may cause missed diagnoses or poor care.
For example, asking only a married woman whether she uses contraception with her husband may overlook her actual relationships, reproductive plans, or health risks.
Neutral, respectful questions work better.
21. Use the patient’s name and pronouns
Line: “Ask the patient their name and how they would like to be addressed.”
A pronoun is a word used in place of a name, such as he, she, or they.
A respectful approach is:
“What name would you like me to use?”
“What pronouns do you use?”
Why does this matter medically?
Respect reduces stress and builds trust. Trust helps patients disclose accurate information, return for follow-up, and participate in care.
The aim is not to make assumptions or turn the conversation into a debate. It is to address a person respectfully.
Culturally informed interview
Line: “Identify the problem through the patient’s perspective.”
A culturally informed interview means exploring how the patient understands their illness in the context of their family, community, language, religion, financial situation, and personal experiences.
Culture does not mean only ethnicity or religion. It can include values, family roles, education, migration experience, and beliefs about illness.
Useful questions
- “What do you think is causing this problem?”
- “What worries you most about it?”
- “How has this affected your daily life?”
- “What treatments have you already tried?”
- “Are there traditional remedies or beliefs that are important for us to know about?”
- “Who should be involved in decisions about your treatment?”
Why this is useful
A patient may use a home remedy, worry about stigma, need family approval, or have difficulty paying for medicines. These factors may affect whether a plan is realistic.
The goal is not to judge beliefs. It is to understand the person and make a safe, acceptable care plan.
Motivational interviewing
Line: “Counselling technique for facilitating behaviour modification by helping patients resolve ambivalence.”
Motivational interviewing is a respectful conversation method used when someone feels two opposing things at once.
That mixed feeling is called ambivalence.
Example
A person who smokes may think:
- “I know smoking is harming me.”
- “But it helps when I feel stressed.”
- “I want to stop, but I am afraid I will fail.”
They are not simply “non-compliant.” They are conflicted.
Motivational interviewing helps them express their own reasons for change rather than being pushed, shamed, or lectured.
22. The spirit of motivational interviewing
It involves:
- Partnership rather than commanding
- Curiosity rather than judgement
- Supporting the patient’s own reasons for change
- Respecting that the patient has a choice
Example of unhelpful communication
“You must stop smoking immediately. You are destroying your lungs.”
This may make the person defensive.
Better approach
“What do you enjoy about smoking, and what concerns do you have about it?”
“On a scale from 0 to 10, how important is quitting to you?”
“Why did you choose 5 rather than 1?”
“What might make moving from 5 to 6 easier?”
This lets the person identify their own motivations.
23. SMART goals
The book highlights that a patient’s readiness for change should be assessed and goals should be SMART.
SMART means:
- S - Specific: clear goal
- M - Measurable: progress can be counted
- A - Achievable: realistic for the person
- R - Relevant: connected to the person’s own priorities
- T - Time-bound: has a time frame
Vague goal
“I will exercise more.”
SMART goal
“For the next two weeks, I will walk for 20 minutes after dinner on Monday, Wednesday, and Friday.”
Why is this better? It tells the person exactly what to do, when to do it, and how success will be measured.
Trauma-informed care
Line: “Patients with a history of psychological trauma should receive care that avoids retraumatization.”
Psychological trauma is an experience that overwhelms a person’s sense of safety or control.
Examples can include:
- Violence
- Sexual assault
- Childhood abuse
- War
- Serious accidents
- Torture
- Severe discrimination
- Medical trauma
Trauma-informed care means providing care in a way that recognises these experiences may affect a person’s trust, reactions, and ability to tolerate examinations or procedures.
It does not require the patient to disclose trauma.
24. Main principles of trauma-informed care
Safety
Help the person feel physically and emotionally safe.
Example:
“Before I examine you, I will explain each step. Please tell me if you want me to stop.”
Choice
Give choices whenever possible.
Example:
“Would you prefer to have a support person in the room?”
“Would you prefer a clinician of a particular gender, if available?”
Collaboration
Work with the patient rather than doing things to them.
Trustworthiness
Be clear, honest, and predictable.
Empowerment
Help the patient regain a sense of control.
Why it matters
A sudden examination, unexpected touch, or being ignored during a procedure can trigger intense fear in a trauma survivor. Respectful explanation, permission, privacy, and choice can prevent unnecessary distress.
Page 270: Patient-centred interview, PEARLS, and SPIKES
Patient-centred interviewing techniques
A patient-centred interview is a healthcare conversation that focuses not only on disease, but also on the person living with it.
It asks:
- What is the medical problem?
- What does the patient think is happening?
- What are they worried about?
- What do they hope for?
- What is realistic in their life?
This is not “being nice instead of being scientific.” It improves the accuracy of information and makes treatment plans more practical.
25. Introduction
Line: “Introduce yourself and ask the patient their name and how they would like to be addressed.”
The clinician should introduce themselves, state their role, and confirm the patient’s preferred name.
Example:
“Hello, I am Dr Khan, one of the doctors working with the team. How would you like me to address you?”
Why?
It establishes basic respect, prevents errors, and reduces the power imbalance between clinician and patient.
26. Agenda setting
Line: “Identify concerns and set goals by developing a joint agenda.”
An agenda is a shared plan for what will be discussed during the visit.
Example:
“What are the main things you would like us to talk about today?”
“I also want to discuss your blood test result. Shall we start with your pain and then discuss the result?”
Why?
Patients may have several worries but may mention the most important one only at the end. Agenda setting helps prevent this and makes the visit organised.
A joint agenda means both patient and clinician contribute to the plan.
27. Reflection
Line: “Actively listen and synthesize information offered by the patient, particularly with respect to the patient’s primary concern.”
Active listening means paying close attention and demonstrating that attention.
Synthesise means putting separate pieces of information together into a clear summary.
Example:
“You have had headaches for three months. They have become more frequent, you are worried it might be serious, and they are making it difficult to work. Is that correct?”
Why?
It verifies that the clinician understood correctly, lets the patient correct errors, and shows the patient they have been heard.
28. Validation
Line: “Legitimise or affirm the patient’s perspectives.”
To validate is to recognise that a person’s feeling or concern makes sense.
Example:
“It makes sense that you are anxious after seeing blood in your stool.”
“Anyone in your situation might feel frightened.”
Validation does not mean automatically agreeing with every belief. It means respecting the emotion and experience.
29. Recapitulation
Line: “Summarize what the patient has said so far to ensure correct interpretation.”
Recapitulation means a short summary of what has been discussed.
Example:
“Let me check that I have understood. The cough started two weeks ago, is worse at night, you have no fever, and your main worry is whether it could be asthma.”
Why?
It prevents misunderstanding before moving on to advice, tests, or treatment.
30. Facilitation
Line: “Encourage the patient to speak freely without guiding responses or leading questions.”
A leading question pushes someone toward a particular answer.
Example of a leading question:
“The pain is not very severe, right?”
This may make a patient minimise symptoms.
A better open question:
“How severe is the pain?”
“Can you describe what the pain feels like?”
Facilitation means using silence, nodding, and open questions to help the person speak freely.
PEARLS: building rapport
Rapport means a trusting, comfortable working relationship.
PEARLS is a memory aid:
- P - Partnership
- E - Empathy
- A - Apology
- R - Respect
- L - Legitimation
- S - Support
31. Partnership
Line: “Work together with the patient to identify primary concerns and develop preferred solutions.”
Example:
“Let us look at the options together and decide what fits your goals.”
The patient brings their experience, values, and goals. The clinician brings medical knowledge. Good decisions need both.
32. Empathy
Line: “Acknowledge the emotions displayed and demonstrate understanding.”
Empathy means recognising another person’s emotion and showing that you understand it.
Example:
“This diagnosis sounds overwhelming.”
“I can see that this has been very stressful for you.”
Empathy is not the same as pity. It does not mean “I feel sorry for you.” It means “I recognise your experience and I am taking it seriously.”
33. Apology
Line: “Take personal responsibility when appropriate.”
An apology may be needed for a delay, a mistake, poor communication, or an upsetting experience.
Example:
“I am sorry you waited so long without an update. You deserved clearer information.”
A good apology acknowledges what happened and does not blame the patient.
34. Respect
Line: “Commend the patient for discussing a problem or making constructive behaviours.”
Example:
“It took courage to bring this up.”
“You have been working hard to take your medicines regularly.”
Respect encourages honesty and effort. It should be genuine, not patronising.
35. Legitimation
Line: “Assure the patient that certain responses are understandable or common.”
Example:
“Many people feel nervous before surgery.”
“It is understandable to feel upset after receiving this news.”
This reduces shame and isolation.
36. Support
Line: “Reassure the patient that you will work together through difficult times and offer appropriate resources.”
Example:
“You do not have to manage this alone. We can involve a counsellor, social worker, and your family if you want.”
Support should be realistic. Do not give false promises such as “Everything will be fine” when the outcome is uncertain.
SPIKES: delivering bad news
Bad news is any information that seriously changes a person’s view of their future.
Examples:
- A cancer diagnosis
- A serious disability
- A poor prognosis
- Treatment failure
- Death of a relative
SPIKES is a structured method for delivering difficult news with sensitivity.
- S - Setting
- P - Perception
- I - Invitation
- K - Knowledge
- E - Emotions
- S - Strategy and summary
37. Setting
Line: “Offer in advance for the patient to bring support. Eliminate distractions. Ensure privacy.”
Bad news should be discussed in a private, quiet place whenever possible.
The clinician should:
- Sit down rather than stand over the patient
- Avoid interruptions
- Switch off unnecessary alerts
- Ask whether the patient wants a family member or friend present
- Allow enough time
Why?
Privacy communicates respect. A quiet setting allows the patient to react and ask questions without feeling exposed.
38. Perception
Line: “Determine the patient’s understanding and expectations of the situation.”
Before giving new information, ask what the patient already knows.
Example:
“What have you understood from the tests so far?”
“What are you expecting the scan may show?”
Why?
This prevents talking far above or below the patient’s understanding. It also identifies misunderstandings.
39. Invitation
Line: “Obtain the patient’s permission to disclose the news and what level of detail is desired.”
Not every person wants the same amount of information at once.
Example:
“Would you like me to explain all the details now, or would you prefer a general overview first?”
“Would you like your family member to be present?”
Respecting preferences is part of autonomy.
40. Knowledge
Line: “Share the information in small pieces without medical jargon, allowing time to process.”
Medical jargon means specialised technical words that may be difficult for a person without medical training.
Instead of saying:
“The biopsy confirms metastatic adenocarcinoma with a poor prognosis.”
Say:
“The tissue test shows cancer. It has spread beyond where it started. This makes it harder to cure, but we can discuss treatments that may slow it down and control symptoms.”
Then pause.
Why give information in small pieces?
Bad news can cause shock. A person may not remember everything after the first difficult sentence. Pausing allows them to absorb, react, and ask questions.
41. Emotions
Line: “Acknowledge the patient’s emotions and provide opportunity to express them.”
After bad news, a patient may cry, become silent, become angry, deny it, or ask the same question repeatedly.
The clinician should not rush to fill silence with more facts.
Helpful response:
“I can see this is a lot to take in.”
“Take your time. I am here.”
“What is going through your mind right now?”
The goal is not to remove emotion. The goal is to provide a safe space for it.
42. Strategy and summary
Line: “Give ready, discuss treatment options and goals of care, offer an agenda, and ask what the patient would like to do about the plan of action.”
Once the patient is ready, explain the next steps.
Example:
“The next step is to meet the cancer team. They will discuss whether treatment can shrink or control the cancer. We will also focus on pain, appetite, and support at home. Would you like to discuss the options today, or would you prefer time and another appointment with your family present?”
A goal of care means what matters most in treatment.
Examples:
- Cure, if possible
- Longer life
- Less pain
- Maintaining independence
- Staying at home
- Avoiding hospital admissions
- Being able to attend an important family event
Page 271: Additional communication principles
This page reinforces the methods above. Its central message is:
Good healthcare communication is respectful, clear, patient-led, and adapted to the person’s circumstances.
Here are the practical rules in plain language.
43. Do not use unnecessary medical language
If technical terms are needed, explain them immediately.
Instead of:
“You have hypertension.”
Say:
“You have high blood pressure. It means the pressure of blood against your artery walls is higher than it should be over time.”
Then ask:
“Could you tell me in your own words what you understood?”
This is called
teach-back. It checks whether the explanation was clear, not whether the patient is intelligent. The
AHRQ health-literacy guidance similarly recommends clear communication and checking understanding.
44. Invite questions
Patients may remain silent because they are frightened, rushed, embarrassed, or feel they should not “bother” the doctor.
Instead of asking only:
“Do you have any questions?”
Try:
“What questions do you have?”
“Many people ask about side effects or what happens next. What would be most helpful for you to discuss?”
This makes questions feel expected and welcome.
45. Shared decision-making
Shared decision-making means patient and clinician make decisions together.
It is most useful where more than one medically reasonable option exists.
Example: a patient with knee arthritis may choose between:
- Exercise and physiotherapy
- Pain medicines
- Injection
- Surgery
- Waiting and monitoring
The clinician explains benefits, harms, and uncertainty. The patient explains what matters to them, such as ability to work, avoid surgery, reduce pain, or remain active. The decision is made together. The
AHRQ shared-decision framework describes this as patient-centred decision-making.
Final revision table
| Topic | Plain meaning | Key reason |
|---|
| Confidence interval | A likely range for the true population value | Shows precision and uncertainty |
| t-test | Compares averages of two groups | Determines whether an observed difference may be real |
| ANOVA | Compares averages of three or more groups | Avoids repeated t-tests and excess false positives |
| Chi-square test | Compares category-based proportions | Useful for yes/no or group data |
| Fisher exact test | Categorical comparison for small samples | More reliable than chi-square for very small numbers |
| Meta-analysis | Combines results from multiple studies | Can improve precision and power |
| Correlation | Measures whether two variables change together | Does not prove one causes the other |
| Autonomy | Patient’s right to make informed choices | Respects the person’s values and control over their body |
| Beneficence | Act to help the patient | Healthcare should provide benefit |
| Nonmaleficence | Avoid unnecessary harm | Benefits should justify risks |
| Justice | Treat people fairly | Prevents discriminatory or unfair care |
| Informed consent | Understanding plus voluntary agreement | A signature alone is not enough |
| Capacity | Ability to understand, reason, and communicate a choice | Allows valid medical decisions |
| Confidentiality | Protect private health information | Builds trust and protects privacy |
| PEARLS | Partnership, Empathy, Apology, Respect, Legitimation, Support | Builds rapport |
| SPIKES | Method for giving bad news | Helps clinicians communicate difficult information humanely |
| Motivational interviewing | Helps patients resolve mixed feelings about change | Encourages lasting change without shame or force |
| Trauma-informed care | Care that promotes safety, choice, trust, and control | Reduces the chance of retraumatising a patient |