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Violence in the Emergency Department - Emergency Medicine Reference
(Source: Rosen's Emergency Medicine: Concepts and Clinical Practice, 9th Edition, Chapter 185)
Scope of the Problem
The ED is one of the highest-risk environments in all of healthcare for workplace violence. Key statistics:
- The assault-injury rate in healthcare occupations is nearly 10 times that of the general sector
- Over half of all healthcare providers will be victims of some form of violence during their careers
- Emergency care providers are more likely than any other healthcare group to experience violent events - verbal threats, physical assaults, or confrontations outside the workplace
- In a 2018 ACEP poll of 3,539 emergency physicians:
- Nearly 50% reported being assaulted while at work in the ED
- Over 70% had witnessed an assault in the workplace
- 97% of assaults were committed by the patient; in 28% of cases, family or friends acted as accessories
- Men and women face comparable risk of violence
- Violent incidents are far more likely to be verbal threats or acts of intimidation than physical assaults
- Consequences extend beyond physical injury: provider PTSD, lost productivity, and burnout
Why the ED is a High-Risk Environment
- Open 24 hours a day, 7 days a week
- High stress, illness, and prolonged waiting times
- Availability of potential hostages
- Accessibility to drugs or weapons
- Perceived gaps in communication
- Patients often brought in against their will
- Patients may be agitated, intoxicated, or mentally ill
Conditions Associated With Violence (Box 185.1)
Psychiatric Causes
| Condition | Notes |
|---|
| Schizophrenia | Delusions of persecution; auditory command hallucinations |
| Paranoid ideation | May act preemptively against perceived threat |
| Catatonic excitement | Unpredictable |
| Mania | Emotional lability - pleasantness can turn to aggression rapidly |
| Personality disorders (borderline, antisocial) | Maladaptive behavior patterns |
| Delusional depression | |
| PTSD | Triggered by trauma cues |
| Decompensating OCD | |
Organic (Medical) Causes - ALWAYS consider these
| Condition | Examples |
|---|
| Neurological | CVA, CNS infection (meningitis/encephalitis), neoplasm, seizure, vascular malformation, dementia |
| Metabolic | Hypoglycemia, hypoxia, electrolyte abnormalities, hypothermia/hyperthermia, anemia |
| Endocrine | Thyroid storm, Addisonian crisis |
| Infectious | HIV/AIDS-related encephalopathy |
| Drugs/intoxicants | Alcohol intoxication AND withdrawal, stimulants (cocaine, methamphetamine), PCP, hallucinogens |
| Medications | Unanticipated reactions, especially in injured or elderly patients |
| Vitamin deficiency/toxicity | e.g., hypervitaminosis D |
| Situational | Fear of illness, fear of dependence/rejection, miscommunication, mutual hostility |
Neurobiology: The serotonin system largely controls aggression and inhibition. Diminished serotonergic function disinhibits aggression. Generalized brain dysfunction from any cause can impair impulse control.
Distinguishing Organic From Functional Causes
| Clinical Feature | Delirium (Organic) | Dementia (Organic) | Functional (Psychiatric) |
|---|
| Onset | Acute | Gradual | Gradual |
| Age at onset | Any | >50 years | <40 years |
| Alertness | Altered | Normal | Normal or hyperalert |
| Orientation | Impaired | May be impaired | Normal |
| Hallucinations | Common; visual, auditory, tactile | None | Auditory (schizophrenia); otherwise uncommon |
| Symptom picture | Fluctuating | Stable | Stable |
| Abnormal vital signs | Common | Uncommon | Uncommon |
| Prior psychiatric history | No | No | Yes |
Key rule: Patients aged 40+ with new-onset psychiatric symptoms are more likely to have an organic cause. Always rule out organic causes first.
Violence Risk Assessment
Warning Signs of Impending Violence (Box 185.3)
- Angry demeanor
- Loud, aggressive speech
- Tense posturing (gripping arm rails tightly, clenching fists)
- Pacing or frequently changing body position
- Aggressive acts (pounding walls, throwing objects, hitting oneself)
- Mounting agitation or resistance to authority
Risk Escalation Pattern
Anger → Resistance to authority → Confrontation → Violence
Clinicians should trust their "gut feeling" - if a dangerous situation seems to be developing, take precautions. However, violence can erupt without warning (especially organic brain syndrome), so avoid overconfidence.
Patient Factors That Increase Risk
- History of prior violent behavior (strongest predictor of serious injury)
- Known psychiatric illness (especially schizophrenia, mania)
- Substance abuse or drug-seeking behavior
- Intoxication (alcohol, stimulants, PCP)
- Prolonged waiting time in the ED
ED Preparedness and Prevention (Box 185.2 - Three Tiers)
General Physical/System Factors
- Prominently displayed warning signs prohibiting weapons; alert all entering that they may be screened
- Nondiscriminatory policy for weapon inquiries and searches, with clear policies for contraband disposal
- Panic/alarm system to activate hospital security or police
- Dedicated phone with direct line to police or security
- Controlled ED access - limit to 1-2 entrances; consider buzzer access systems; bulletproof glass or metal bar barriers at front desks
- Secure examination room: solid ceiling, shatterproof lights, heavy indestructible chairs, secured restraint bed, two outward-swinging doors lockable from outside, emergency distress button, video monitoring
Primary Prevention - Reduce Frustration/Aggression
- Minimize waiting times to the extent feasible
- Optimize waiting room environment (comfort, communication)
- Visible surveillance cameras
- Trained, visible security force reflecting local community violence prevalence
Secondary Prevention - Pre-violent Agitation
- Recognition of risk (pre-violent patients AND companions)
- Implementation of de-escalation techniques
- Minimize treatment delays for pre-violent individuals
- Ongoing staff training in violence management
Tertiary Prevention - Once Violence Occurs
- Use of physical and chemical restraints
- Appropriate security and police intervention
- Apply familiar predetermined protocols
The Interview Environment - Safety Setup
Before interviewing any potentially dangerous patient:
- Station security strategically; leave the door open
- Patient and interviewer seated roughly equidistant from the door, OR interviewer between patient and door
- Do NOT block the door (traps both parties)
- Examination room doors should swing outward; more than one exit is ideal
- Clinician maintains unrestricted access to the door
- Remove heavy or throwable objects from the room
- Establish a code word/phrase to summon security (e.g., "I need 'Dr. Armstrong' in here")
- Remove from yourself: earrings, necklaces, neckties, stethoscope, scissors
- Be aware of objects on the patient (pens, watches, cell phones, belts, key chains) that could be weaponized
Management: Step-by-Step Approach
Step 1: Verbal De-Escalation (First-Line)
Try verbal techniques BEFORE physical or chemical restraint whenever the patient is cooperative enough to engage.
Ten Elements for Verbal De-Escalation (AAEP Project BETA Consensus):
| # | Element | Practical Tip |
|---|
| 1 | Respect personal space | Maintain ≥2 arm's lengths; provide easy exit for both parties |
| 2 | Avoid provocation | Hands relaxed, non-confrontational posture, avoid staring |
| 3 | Establish verbal contact | The first person to successfully connect should lead |
| 4 | Use concise, simple language | Impaired people cannot process complex or technical terms |
| 5 | Identify feelings and desires | "What are you hoping for?" |
| 6 | Listen closely | Restate what patient said: "Tell me if I have this right..." |
| 7 | Agree or agree to disagree | "Yes, everyone should be treated with respect." |
| 8 | Set clear limits | "Violence or abuse cannot be tolerated here." |
| 9 | Offer choices and optimism | Patients feel empowered if given some choice |
| 10 | Debrief patient and staff | Include opportunity for both to speak afterward |
Additional verbal tips:
- Calm, soothing tone of voice
- Acknowledge the obvious: "You look angry" - opens emotional sharing
- If agitation escalates: "You seem to want to do the right thing. How can we come up with a solution together?"
- Address violence directly: ask about suicidal/homicidal ideation, weapon possession, history of violence, current intoxicants
- Offer medication or restraints respectfully before further escalation
Counterproductive approaches to avoid:
- Arguing, threats, deception, or condescension
- Open threat to call security (invites aggression)
- Transference of clinician's own anger
- Deliberate deception (false promises - will be discovered, endangering the next provider)
- Denial or downplaying of threatening behavior
To prevent escalation: Remove the patient from contact with other agitated companions. Expedite triage and evaluation - increased waiting times correlate directly with violent behavior.
Step 2: Physical Restraints
Indicated when verbal techniques fail, or when the patient is immediately violent.
Indications:
- Imminent harm to patient, others, or the environment
- Part of an effective ongoing behavioral treatment program
Patient categories:
- Organic disorder - restraints facilitate evaluation
- Functional psychosis - verbal techniques less effective; restraints allow neuroleptic administration
- Personality/other disorders - verbal techniques ineffective
Contraindications to seclusion:
- Unstable patients requiring close monitoring
- Suicidal patients (unless continuous observation is possible)
- Self-abusive or self-mutilating patients
- Patient who has ingested drugs or poisons
Restraint Application Protocol:
- Follow a predetermined ED protocol - ideally activated when the examiner leaves the room after failed verbal de-escalation
- Treating clinician should avoid active participation in restraint application to preserve the therapeutic relationship
- Restraint team: minimum 5 people (one leader + four limb holders)
- Leader (physician, nurse, or security officer) experienced in restraints
- Leader briefs the team beforehand: outlines protocol, identifies dangerous objects in room
- All team members remove personal objects that could be weaponized against them
- Use a mixed-gender team to mitigate potential allegations
- Team engages as a group with a professional, non-threatening attitude - many patients calm down upon seeing the team
- Once secured, chemical sedation should be administered promptly to allow restraint removal as soon as possible
- Document specific indications for restraint (e.g., "Patient stated he would beat me and then took a swing at me" - not just "patient was violent")
- Restrained patients require ongoing monitoring: respiratory status, circulation at restraint sites, vital signs
Step 3: Chemical Sedation (Pharmacological Restraint)
Drug Selection by Clinical Scenario
The Severely Violent Patient:
- Droperidol 2.5-5 mg IM/IV, titrate as needed
- OR Midazolam 2.5-5 mg IM/IV, titrate as needed
- OR Midazolam 2.5-5 mg + Droperidol 2.5-5 mg IM/IV
- OR Haloperidol 2.5-5 mg + Lorazepam 1-2 mg IM/IV
- OR Ketamine 1-2 mg/kg IV / 4-5 mg/kg IM
Undifferentiated Severely Agitated Patient or Stimulant Intoxication:
- Lorazepam 1-2 mg IM/IV
- OR Midazolam 2.5-5 mg IM/IV
- OR Haloperidol 5 mg IM/IV + Lorazepam 2 mg IM/IV
CNS Depressant Intoxication (e.g., Alcohol):
- Haloperidol 2.5-5 mg IM/IV
- OR Droperidol 2.5-5 mg IM/IV
- OR Ketamine 1-2 mg/kg IV/IM
Known Psychotic/Psychiatric Disorder:
- Haloperidol 2.5-5 mg IM/IV
- OR Droperidol 2.5-5 mg IM/IV
- OR Haloperidol 2.5-5 mg + Lorazepam 2 mg IM/IV
- OR Ziprasidone 10-20 mg IM
- OR Olanzapine 5-10 mg IM
Cooperative but Agitated Patient:
Key Drug Notes
Haloperidol (first-generation antipsychotic):
- Reliable, widely available, effective for psychosis-driven agitation
- Risk: QTc prolongation; extrapyramidal side effects
- Safe in alcohol intoxication (no respiratory depression)
Droperidol:
- Faster onset than haloperidol; effective and well-studied
- QTc concern historically; avoid in known QT prolongation
Lorazepam/Midazolam (benzodiazepines):
- First choice for stimulant intoxication, alcohol withdrawal, undifferentiated agitation
- Respiratory depression risk - monitor closely
- Midazolam: faster onset IM (peak ~5 min IM) vs. lorazepam
Ketamine:
- Dissociative anesthetic; rapid onset (1-2 min IV, ~4 min IM); ~20 min duration
- Good safety profile; useful after benzodiazepine/antipsychotic failure
- Dose: 1-2 mg/kg IV or 4-5 mg/kg IM
- Faster IM onset than other agents but requires repeat dosing or combination therapy
- Avoid in: elderly with acute agitated delirium, increased cardiovascular risk, schizophrenia
- Side effects: hypertension/tachycardia (usually transient), drooling, laryngospasm (rare), emesis, emergence reactions
- Prehospital ketamine associated with higher intubation rates vs. in-ED use
Rosen's recommendation for undifferentiated severely agitated patient:
Benzodiazepine (lorazepam) alone OR with first-generation antipsychotic (haloperidol)
Step 4: Armed/Weapons Situation
- If a weapon is displayed, do not approach
- Immediately clear the area of all other patients and staff
- Do not attempt to disarm the patient
- Attempt verbal resolution and de-escalation while awaiting security
- If a weapon is put down, do not reach for it - continue verbal resolution while awaiting security
- Request a hostage negotiator from legal authorities if needed
- Activate the department panic/alarm system
Post-Restraint Medical Evaluation
Once the patient is controlled, always screen for organic causes of agitation:
- Complete history (prior psychiatric history, medications, substance use)
- Vital signs: fever, hypertension, tachycardia, hypoxia point to organic cause
- Blood glucose (immediately)
- Targeted labs: BMP, CBC, toxicology screen, blood alcohol level, TSH, ABG if respiratory compromise
- Physical exam under sedation: head trauma, focal neurological signs, meningismus
- CT head if new-onset aggression, age >40, trauma, focal neurological findings
- ECG if antipsychotics used (QTc monitoring)
Never assume psychiatric cause without ruling out organic etiology, even in patients with known psychiatric disease.
Factors Contributing to Difficult Patient Encounters
ED Factors
- Lack of patient choice of facility or physician
- Time constraints, frequent interruptions
- Suboptimal privacy (hallway examinations)
- Long waiting times, department crowding
- Negative bias from other team members (triage, nursing, prehospital)
Clinician Factors
- Poor communication skills
- Difficulty expressing empathy; becoming easily frustrated
- Personal negative bias/prejudices
- Limited knowledge of patient's condition or psychosocial situation
- Overly rigid medical agenda
- Burnout, sleep deprivation, shift fatigue
Patient Factors
- Behavioral issues (argumentative, manipulative, non-compliant)
- Fear of abandonment
- Psychiatric conditions
- Low literacy
- Maladaptive behavior patterns that escalate in response to clinician reaction
Difficult patient encounters affect 15-30% of physician-patient encounters and are a major contributor to clinician dissatisfaction and burnout.
Consequences of ED Violence and Staff Wellbeing
- Physical injury to staff
- Provider PTSD symptoms
- Compassion fatigue
- Loss of work productivity
- Professional burnout (especially with high frequency difficult encounters)
- Compromised patient care for the violent patient and other ED patients
- Post-incident debriefing is an element of the formal de-escalation protocol
Summary Card for Practice
ASSESSMENT
- Identify organic vs. functional cause
- Recognize warning signs early (posturing, pacing, loud speech)
- History of violence = strongest predictor of serious injury
ENVIRONMENT
- Position yourself near exit; remove personal jewelry/accessories
- Code word to summon security unobtrusively
STEP 1: VERBAL DE-ESCALATION
- Calm tone, simple language, non-confrontational posture
- Offer choices; set limits; listen and restate
- Expedite triage to reduce waiting-time frustration
STEP 2: PHYSICAL RESTRAINT (if verbal fails)
- 5-person team; clinician avoids direct participation
- Document specific indications
- Follow immediately with chemical sedation
STEP 3: CHEMICAL SEDATION
- Undifferentiated/stimulant: Lorazepam ± Haloperidol
- Alcohol intoxication: Haloperidol or Droperidol
- Psychiatric: Haloperidol ± Lorazepam
- Refractory: Ketamine 1-2 mg/kg IV / 4-5 mg/kg IM
STEP 4: POST-RESTRAINT
- Rule out organic causes: glucose, vitals, neuro exam, labs
- Remove restraints as soon as chemical sedation is adequate
- Debrief staff
Source: Rosen's Emergency Medicine: Concepts and Clinical Practice, Chapter 185 - The Combative Patient and Violence in the ED
Recent evidence supplement:
- Xie et al. (2025, J Adv Nurs) - Systematic review confirming ED crowding as a major contributing factor to patient-initiated violence against nurses [PMID: 39846503]
- Hou et al. (2024, J Adv Nurs) - Integrative review of violence against nurses by patients and visitors in the ED [PMID: 37658637]
- Fricke et al. (2023, Trauma Violence Abuse) - Scoping review of healthcare workplace violence guidelines and systematic reviews [PMID: 36341578]